Privacy & Security Policy

Last Updated: July 20, 2026

At NZOOL, we respect your privacy and are committed to protecting your personal information.

This Privacy & Security Policy explains how we collect, use, store, and protect your personal information when you visit our websites, create an account, place an order, purchase eyewear products, upload prescription information, or communicate with us.

In this policy:

• “We”, “us”, and “our” refer to NZOOL.
• “You” refers to customers and visitors who access our websites.

By using our websites, you agree to the practices described in this Privacy & Security Policy.

---

1. Who We Are

Our websites:

NZOOL
Website:
https://nzool.com

Serving international customers, including customers in the United States, Europe, and other regions.

We operate online eyewear stores providing:

• Prescription glasses
• Sunglasses
• Optical frames
• Prescription lenses
• Accessories and related eyewear products

2. Information We Collect

When you use our websites, we may collect the following information.

2.1 Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account information
• Order history
• Communication records

This information is required to:

• Process your orders
• Deliver products
• Provide customer support
• Manage your account

---

2.2 Prescription Information

When purchasing prescription eyewear, you may provide:

• Prescription details
• Sphere (SPH)
• Cylinder (CYL)
• Axis
• Addition (ADD)
• Pupillary Distance (PD)
• Lens requirements
• Prescription upload files

Prescription information is used only for:

• Manufacturing your lenses
• Processing your eyewear order
• Providing customer service

We do not sell, rent, or use prescription information for unrelated purposes.

---

2.3 Payment Information

Payments are processed securely through third-party payment providers.

We do not store your complete payment card details.

Payment providers may include:

• Credit/debit card processors
• PayPal
• Other secure payment gateways

These providers process payments according to their own privacy policies and security standards.

---

2.4 Website Usage Information

When you visit our websites, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral sources

This information helps us:

• Improve website performance
• Prevent fraud
• Analyse customer behaviour
• Improve user experience

3. How We Use Your Information

We use your information for:

Order Processing

Including:

• Confirming orders
• Manufacturing products
• Shipping products
• Providing tracking information
• Handling returns and refunds

Customer Support

Including:

• Answering questions
• Resolving problems
• Providing product assistance

Website Improvement

Including:

• Improving website functions
• Understanding customer preferences
• Developing better products and services

Marketing Communications

With your permission, we may send:

• Promotional emails
• New product announcements
• Special offers
• Discount information

You may unsubscribe from marketing emails at any time.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience.

Cookies may help us:

• Remember your shopping cart
• Save your preferences
• Analyse website traffic
• Provide relevant advertisements

We may use services including:

• Google Analytics
• Meta Pixel (Facebook/Instagram)
• TikTok Pixel
• Other marketing and analytics tools

You can disable cookies through your browser settings. However, some website functions may not work properly.

5. How We Share Your Information

We do not sell your personal information.

We may share information only when necessary with trusted service providers, including:

Shipping Providers

To deliver your orders:

• Courier companies
• Postal services
• International shipping partners

Payment Providers

To securely process payments.

Manufacturing Partners

For prescription lens production and order fulfilment.

These partners only receive information necessary to complete your order.

6. Data Security

We take reasonable security measures to protect your personal information.

Our security practices include:

• HTTPS encrypted connections
• Secure payment processing
• Limited access to customer information
• Regular website security updates
• Protection against unauthorized access

However, no online transmission method can be guaranteed to be 100% secure.

7. Data Retention

We keep personal information only for as long as necessary for:

• Providing services
• Maintaining business records
• Meeting legal requirements
• Resolving disputes

When information is no longer required, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have rights including:

Access

You may request a copy of personal information we hold about you.

Correction

You may request correction of inaccurate information.

Deletion

You may request deletion of your personal information where permitted by law.

Marketing Preferences

You may unsubscribe from promotional communications.

To make a privacy request, please contact us.

9. International Data Transfers

Because we serve customers worldwide, your information may be processed or stored in countries outside your country of residence.

We take reasonable steps to ensure your information receives appropriate protection.

10. Children’s Privacy

Our websites are not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children without appropriate consent.

11. Third-Party Links

Our websites may contain links to third-party websites.

We are not responsible for the privacy practices of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy & Security Policy from time to time.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy & Security Policy or how we handle your information, please contact us:

NZOOL

Website:
https://nzool.com

Email:
[email protected]