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Prescription Lens Disclaimer
Last Updated: July 20, 2026
At NZOOL, we are committed to producing high-quality prescription eyewear based on the information provided by our customers.
This Prescription Lens Disclaimer explains the responsibilities of customers when ordering prescription glasses and the limitations of our services.
By purchasing prescription eyewear from our websites, you acknowledge and agree to the terms below.
1. We Are Not an Eye-Care Provider
NZOOL are online eyewear retailers.
We provide:
- Optical frames
- Prescription lenses
- Sunglasses
- Eyewear products
We do not provide:
- Eye examinations
- Vision diagnosis
- Medical advice
- Treatment recommendations
- Prescription verification services
Our products are manufactured according to the prescription information submitted by the customer.
For professional eye-care advice, please consult a qualified optometrist or eye-care professional.
2. Customer Responsibility for Prescription Information
Customers are responsible for providing accurate and complete prescription information.
This may include:
- Sphere (SPH)
- Cylinder (CYL)
- Axis
- Addition (ADD)
- Pupillary Distance (PD)
- Prism measurements (if applicable)
- Lens type selection
- Lens coating selection
Before placing an order, customers should carefully review all prescription details.
We are not responsible for issues caused by incorrect information submitted by the customer.
3. Valid Prescription Requirement
We recommend that customers use a current prescription provided by a qualified eye-care professional.
Customers should ensure that:
- The prescription is suitable for the intended eyewear
- The prescription has not expired
- The measurements are accurate
Prescription requirements may vary depending on your country or region.
Customers are responsible for complying with local regulations regarding prescription eyewear.
4. Pupillary Distance (PD) Information
Pupillary Distance (PD) is an important measurement used for lens positioning.
Customers may provide:
- Single PD
- Dual PD
Incorrect PD measurements may affect:
- Lens alignment
- Visual comfort
- Wearing experience
Customers should ensure PD information is accurate before submitting an order.
If you are unsure about your PD measurement, we recommend consulting an eye-care professional.
5. Progressive Lens Disclaimer
Progressive lenses are designed to provide multiple vision zones within a single lens.
Because progressive lenses require individual adaptation:
Some customers may experience:
- Initial adjustment period
- Difficulty adapting
- Feeling of distortion in peripheral vision
- Need for time to become comfortable
This adjustment period is normal for many progressive lens users.
We recommend:
- Providing accurate measurements
- Selecting an appropriate frame
- Following professional fitting advice
6. Prescription Changes After Purchase
Prescription eyewear is custom manufactured according to the information provided at checkout.
If a customer:
- Updates their prescription after ordering
- Changes lens requirements
- Provides incorrect information
additional costs may apply for:
- New lens production
- Replacement products
- Shipping costs
7. Lens Manufacturing Standards
We carefully inspect prescription eyewear before shipment.
Our manufacturing process includes:
- Prescription data review
- Lens production
- Lens installation
- Quality inspection
If we make an error during production, we will review the issue and provide an appropriate solution.
Solutions may include:
- Remaking the lenses
- Replacing the product
- Providing a refund or store credit where applicable
8. Prescription Accuracy and Wearing Experience
Even with a correctly manufactured lens, individual experiences may vary.
Factors that may affect comfort include:
- Prescription changes
- Frame selection
- Lens material
- Lens design
- Personal adaptation
- Previous eyewear experience
A period of adjustment may be required when changing:
- Prescription strength
- Lens type
- Frame style
- Progressive lens design
9. High Prescription and Special Lens Orders
For certain prescriptions, including:
- High power prescriptions
- Strong astigmatism
- Progressive lenses
- Specialized lens requirements
additional processing time may be required.
We may contact customers if additional information is needed before production.
10. Children’s Prescription Eyewear
Parents or guardians are responsible for ensuring that children’s prescriptions are:
- Accurate
- Current
- Appropriate for the child’s needs
For children’s eyewear, professional eye-care advice is recommended.
11. Returns and Refunds Related to Prescription Products
Prescription eyewear is customized specifically for each customer.
Returns, exchanges, and refunds for prescription products are handled according to our:
Return & Refund Policy
Issues caused by:
- Manufacturing errors
- Incorrect products shipped
- Product defects
will be reviewed and handled appropriately.
Issues caused by:
- Incorrect prescription details provided by customers
- Incorrect PD measurements
- Incorrect lens selections
may not qualify for a full refund.
12. Product Limitations
Prescription eyewear purchased online may not provide the same experience as an in-person optical fitting.
Customers should consider:
- Frame measurements
- Bridge fit
- Lens height requirements
- Wearing position
before ordering.
13. Consumer Rights
Nothing in this disclaimer limits your legal rights under applicable consumer protection laws.
Customers may have additional rights depending on their location, including:
- New Zealand consumer protection laws
- Australian consumer protection laws
- United States consumer protection laws
- European Union consumer rights
Where applicable laws provide stronger protections, those rights will apply.
14. Contact Us
If you have questions regarding prescription lenses or your order, please contact us.
NZOOL
Website:
Email:
