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Shipping Policy
Last Updated: July 20, 2026
At NZOOL, we are committed to providing reliable and convenient worldwide shipping for our customers.
This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and related information.
1. Order Processing Time
After your order is successfully placed, we begin preparing your eyewear.
Processing time includes:
- Order verification
- Prescription review (if applicable)
- Frame preparation
- Lens manufacturing
- Quality inspection
- Packaging
Estimated Processing Time:
Non-Prescription Products
Including:
- Optical frames
- Non-prescription sunglasses
- Accessories
Usually:
1–3 business days
Prescription Eyewear
Including:
- Single vision lenses
- Progressive lenses
- Prescription sunglasses
Usually:
5–10 business days
Processing time may vary depending on:
- Lens type
- Lens coatings
- Prescription complexity
- Production requirements
2. Shipping Methods
We provide different shipping options depending on your location.
Available shipping methods may include:
- Standard Shipping
- Express Shipping
- International Courier Services
Available shipping options and costs will be displayed during checkout.
3. Estimated Delivery Time
Delivery time begins after your order has been shipped.
Most prescription eyewear is manufactured in our optical facilities and shipped internationally after quality inspection.
Australia
Estimated delivery:
5–10 business days
United States
For customers purchasing from:
Estimated delivery:
7–15 business days
Europe
Estimated delivery:
7–20 business days
Other International Locations
Estimated delivery:
10–25 business days
Delivery times are estimates only and may vary.
4. Tracking Information
Once your order has shipped, we will send a shipping confirmation email containing:
- Tracking number
- Carrier information
- Tracking instructions
Please allow:
24–72 hours
for tracking information to become active.
5. Shipping Address
Customers are responsible for providing accurate shipping information.
Please check:
- Name
- Street address
- Apartment/unit number
- Postal code
- Phone number
before completing your order.
We are not responsible for delays caused by:
- Incorrect addresses
- Missing information
- Customer refusal of delivery
6. Customs, Duties and Taxes
For international orders:
Your package may be subject to:
- Customs inspection
- Import duties
- Taxes
- Clearance fees
depending on your country or region.
Customers are responsible for any customs charges required by local authorities unless otherwise stated.
We recommend checking your local import regulations before placing an order.
7. Delivery Delays
Although we work with reliable shipping partners, delivery delays may occur due to:
- Weather conditions
- Customs processing
- Public holidays
- Carrier delays
- International transportation issues
- Incorrect shipping information
We will assist customers in tracking delayed shipments, but we cannot guarantee exact delivery dates.
8. Lost or Missing Packages
If tracking information shows:
- Delivered, but not received
- Lost during transportation
- Delivery problem reported
please contact us as soon as possible.
We may request:
- Order information
- Shipping details
- Communication with the local carrier
We will work with the shipping provider to investigate the issue.
9. Failed Delivery
If a package cannot be delivered because of:
- Incorrect address
- Customer unavailable
- Customer refusal
- Failure to collect from the carrier
additional shipping costs may apply for reshipping.
10. Split Shipments
For some orders containing multiple products, we may ship items separately.
Customers may receive:
- Multiple tracking numbers
- Separate delivery notifications
This does not affect your order status.
11. Order Changes After Purchase
If you need to change your shipping address:
Please contact us immediately.
Address changes may not be possible after:
- Production begins
- Shipment preparation starts
- The order has been shipped
We are not responsible for packages delivered to incorrect addresses provided by customers.
12. Prescription Order Shipping
For prescription eyewear:
Shipping begins only after:
- Prescription information is confirmed
- Lens production is completed
- Quality inspection has passed
Orders requiring prescription verification may take additional processing time.
13. Delivery Confirmation
Once the carrier confirms delivery, the order is considered successfully delivered.
If you cannot locate your package after delivery confirmation, please:
- Check your mailbox or delivery area
- Contact household members or building management
- Contact the shipping carrier
- Contact us for assistance
14. Contact Us
If you have questions about shipping or your order status, please contact us.
NZOOL
Website:
Email:
